AIs real estate management system. Real estate management on the sap platform Real estate management information system SAP Real Estate flexible

Information system "Real Estate Management" SAP Real Estate flexible

The SAP Real Estate flexible real estate management information system allows you to solve many current problems through a well-thought-out hierarchy and flexible integration into the current business processes of the enterprise. The key functionality of the system is to increase efficiency in the field of real estate management. An important result is a reduction in labor and financial costs, which leads to an increase in the economic efficiency of the enterprise as a whole.

By eliminating traditional methods of information processing from working practice, the quality of management decisions made increases significantly. Maintaining a unified register of real estate, which reflects all changes online, allows you to automatically analyze performance indicators for any given parameters.

The Real Estate Management system allows you to optimize in time and information space such global business processes as:

• Automation of real estate portfolio management processes
• Integration with management and accounting, with material assets
• Project management, contracts and space use control
• Quick access to centralized information storage
• Control of income and expenses for real estate objects
• Accounting for workplace occupancy, managing the placement and movements of enterprise employees, external organizations, and pieces of equipment

System Features

An important advantage of an automated information system is integration with existing production and financial systems of the enterprise. “Real Estate Management” allows you to obtain summary data for analysis for each technological block of the system, tracking the life cycle of a property from entry into the system to completion of operation.

The system can be implemented in a mobile version, which allows for rapid receipt and analysis of aggregated indicators on a mobile device. A convenient user interface allows you to generate management reporting and evaluate a wide range of analytics in a clear graphical interpretation.

A CAFM system helps in utilizing an organization's real estate assets, reducing costs and generating profits during each phase of a building's life cycle. The use of the system is aimed at supporting the strategic and operational management of facilities: all activities related to administrative, technical and infrastructural tasks when the facility or building is in operation.

CAFM as a type of solutions emerged in the 90s. Several dozen manufacturers around the world supply them to the market. The largest companies use these systems to manage real estate, both commercial, residential and operational. In recent years, in the United States, CAFM has evolved into a new class of IWMS (Integrated Workplace Management), associated with the globalization of information systems tasks for large corporate clients.

However, for the Russian real estate management market, the use of CAFM is still not typical. Domestic business is often limited to the utilitarian use of office software (for example, MS Excel) and accounting software based on 1C systems.

Nevertheless, today all the necessary prerequisites are in place for the emergence of the practice of using professional systems to support the basic business processes of real estate management in Russia. The economic crisis, with its increased requirements for cost control, optimal use of infrastructure and resources, can also become an impetus for the implementation of CAFM.

As in any other industry, information systems are most effectively used where there are significant cash flows, large volumes of information are processed and there is a need to formalize or support business processes.

All these signs are clearly visible in the field of property management. Suffice it to say that, according to some estimates, 30% of all financial flows in the world are directly related to this sector of the market.

In the property management market, the following potential customers for CAFM systems can be identified. Firstly, large enterprises, including their state units of corporate (operational) property management (CRES/CREM). For example, banks, insurance companies, industry, energy. Then - owners, developers, investment companies in the field of commercial real estate. Service, management, and FM companies also need to implement this kind of systems. Large companies with dedicated central divisions, regulations, a strategy for long-term development, and a focus on large clients. And finally, enterprises in the housing and communal services sector.

Author

Ilyin Victor, expert in information technology for real estate management, building automation

Convenient and efficient service for a small department of a large enterprise.

Our company was bought by a certain Moscow company. Due to its convenient location, we rent out available space. This is not our main focus and we are not entirely competent in some aspects of the rental business. The new management constantly demanded different reports in a new, unusual form for us. When some requests were misunderstood, the large time difference was very inconvenient. After starting to use the property management system, all questions disappeared. We only take into account meters, numbers and dates. Our Moscow managers automatically receive all the necessary reporting and reports for any dates. There are no more complaints against us and we don’t need to delve into the business processes of the real estate market. Thanks for the unique service!

Karina Artemyeva
Vladivostok

Cloud service, stability, ease of management and control.

We own almost fifty real estate properties. The business consists of renting out properties mainly for household services and shops. Over the years of work, mountains of various documents, approvals, claims, courts, decisions and other reports have accumulated. Finding the right “piece of paper” at the right time was often not possible. Using the control system, we forgot about that time like a bad dream. A wide-ranging business is now on every employee’s desk. Everything is transparent, open and understandable to the management. Modern technologies and reliable cloud service have made it possible, without upgrading expensive server equipment, to receive high-quality service 24 hours a day anywhere. The number of employees performing, as it turned out, optimized work has been significantly reduced. You taught me how to run a business correctly. Thank you!

Real estate is a diverse and complex category that experiences many different internal and external factors throughout its entire life period. Determining the cost equivalent and ways of the most effective use in this case becomes possible only as a result of applying a systematic approach to the analysis of the market and the property.

The following are accepted as the main components of real estate as a system: -

spatial and economic development, i.e. real estate is considered as a set of processes of preliminary research of the initiative of creation, development, management and operation; -

the type of use that decisively determines the composition, content and quantitative values ​​of all real estate-related targets; -

a location that reflects the main distinguishing feature of the property - its inextricable connection with the land.

The systematic approach is also manifested in the fact that the process of real estate management is considered as an interconnected unity of technical, economic and managerial expertise and solutions. Technical examinations provide an adequate understanding of the actual condition of the property; economic examinations make it possible to obtain a reasonable value for the cost equivalent of real estate; management decisions make it possible to determine the most effective (rational) option for using real estate.

If we consider the system as a goal-oriented integral structure, then obtaining a result is possible only with the interaction of various resources necessary to solve the assigned tasks, coordinated in time and space. Ensuring effective interaction of resources is carried out by managing this process.

The property management system consists of the following main elements: 1.

External environment. 2.

Control subsystem. 3.

Functional subsystem. 4.

Supporting subsystem. 5.

Control object.

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Rice. 5. Structure of the property management system

The external environment is divided into macroenvironment and microenvironment.

Factors of the macroenvironment have a direct regulatory impact on the targets and management actions of the management subsystem and do not experience a noticeable reverse influence. Such factors include economic and technological conditions, demographic situation, natural and climatic features, social, everyday and historical and cultural traditions, etc.

Microenvironmental factors reflect market conditions. They characterize the state of consumer demand, the level of competition, existing relationships with suppliers, contractors, intermediaries and public and professional associations. Such factors not only have a formative impact on the development of the property management system, but are also subject to the opposite influence.

The control subsystem can be represented by the owner of real estate (federal, regional, municipal property, business entity), developer or user of real estate. Despite all the differences, they are united by the following most important goals: -

cost (monetary) - expected future financial results (profit, value of capital, profitability, cash flow, availability of working capital, etc.); -

consumer - achieving certain material goals through the implementation of production tasks (housing construction, reconstruction of buildings and structures, commercial real estate, real estate for temporary residence, mixed-use buildings, etc.); -

social - social responsibility of the subject of management to society (development of the project and its implementation in accordance with the social and historical setting of society, tasks for environmental protection, landscape and compositional features of the territory, use of materials and structures taking into account the requests of local customers, payment of taxes, etc. ).

Cost and social goals are realized only through consumer goals.

The functional subsystem consists of: -

management of development activities; -

management of insurance activities; -

management of real estate activities; -

information management; -

management of assessment activities.

The supporting subsystem should contribute to the achievement of a given goal in the following areas: legal support; scientific and methodological; resource; informational; organizational; marketing.

Legal support includes the selection of a suitable organizational and legal form of the enterprise, legal regulation of the effective implementation of functions in the property management system.

It is important to link the requirements of legislative and regulatory acts, according to

formations and orders of various levels of management. Particular attention should be paid to meeting the requirements to ensure the safety and environmental friendliness of the project.

Scientific and methodological support includes the development and implementation of scientific methods and means of achieving the planned quality parameters of an object. Methodological documents must meet the requirements of international standards, the possibility of their application in practice, and contain modern research and development methods.

Resource provision includes a comprehensive and proportional provision of material, financial and labor resources, and improvement of their use. The project development strategy should include additional cash reserves to eliminate possible surprises.

Organizational support for a real estate management system is a complex of works to analyze the company’s market strategy, its economic activities and financial stability, develop a program for project implementation, organize technical preparation of the project, and special training.

The process of real estate management is impossible without high-quality information support, taking into account the following aspects: characteristics of the property (property parameters, location information, design description), information about the area in which the property is located (social reputation, production situation, market conditions, area infrastructure, ecology), information about the main buyers and tenants, special lease conditions, property security, utilities, taxation system, analysis of the use of the facility in past periods, capital expenditure budget, maintenance and repair plans.

The control object consists of the following subsystems: -

social, including performing groups - workers, researchers, engineering and technical workers, the totality of social relations between them, their working and living conditions; -

technical - material elements of production (means of labor, objects of labor); -

organizational, i.e., a set of forms and methods of organizing production. The subsystem connects all elements of production into a single whole, establishes relationships and proportions between them, coordinates their activities in space and time; -

economic, which covers the management of fixed assets, working capital and labor resources using methods such as financing and lending.

The system is constantly affected by multidirectional forces. On the one hand, there is a desire of the system for self-preservation, which is manifested in the fact that any economic system (for example, an enterprise for the production of building materials) prefers not to change the established rhythm of production, to maintain the existing range of commercial construction products for as long as possible, etc. When other things being equal, this helps to reduce costs and maximize profits and, in addition, the functioning of such an enterprise becomes more predictable and stable. However, at the same time, the enterprise is affected by “disturbing” factors that objectively induce the enterprise to change (changes in market conditions, the emergence of new technologies, etc.).

The first of these factors are internal; they are aimed at maintaining the system in its existing form. At the same time, a higher ability for self-preservation is possessed by the system whose connections between its elements are stronger and closer.

The second factors affecting the system are external. They cause changes, which can be overcome by improving the structure, flexibility, replacing elements and changing the connections between them.

The relationship between the properties of persistence and variability in each system must be such as to ensure its most efficient and sustainable functioning while maintaining the necessary economic reliability.

It is possible to identify the conditions for such functioning only on the basis of conducting a large number of diverse examinations.

Technical expertise. This group includes all types of examinations of the “physical body” of real estate objects. They are the starting point for determining any cost indicators, and therefore they should be considered strictly mandatory. 2.

Economic expertise. These include all types of analysis related to the valuation of influencing factors. These are fluctuations in market conditions, determination of the amount of costs by type of reproductive activities, parameters of the financial system, level of taxation, risks, etc. 3.

Location expertise. Their peculiarity can be considered a significant share of expert methods. The city cannot be accurately “measured”, and the need for such “measurement” exists, since not a single piece of real estate exists outside of its spatial environment. Location expertise includes: infrastructure, ecology, government regulation, zoning, topography, description of boundaries, public opinion, etc.

What are the features of real estate management as a type of business activity? How to manage commercial real estate? Where can I get training in property management?

Hello, dear friends! Welcome to the popular business magazine “HeaterBeaver”! Denis Kuderin is in touch.

The topic of the publication is property management. I will tell you in an accessible, simple and detailed way how to do business in the management of residential or non-residential properties. The material will be of interest to both property owners and those who want to try their hand at management.

At the end of the article you will find a small bonus - an overview of the three most competent companies in the Russian Federation engaged in professional property management.

1. What is property management?

If you are the happy owner of real estate on which you can do business, you don’t have to do the business yourself. There is a more civilized and simpler option - to hand over your property to the management of a professional company.

The company will be engaged in the commercial operation of your premises, and you will receive regular profits. A classic example of passive income. Naturally, some part of the financial proceeds will be used to pay fees for the services of the management organization.

As part of property management, there is a reasonable separation of the functions of the owner and manager. The owner’s task is to find a reliable, qualified and efficient intermediary who will look after his interests.

Further, all management functions are delegated to competent employees, but strategic decisions and overall control remain with the owner. The manager, in turn, acts on his behalf and, if necessary, makes proposals to increase income or improve operating conditions.

Let us list the main advantages of trust management:

• saving time and effort for the owner;
• increasing the competitiveness of the property in the real estate market;
• the legal aspect of the operation of the facility is in the hands of professionals;
• the manager closely monitors the condition of the property and tries to prevent damage to the property or improper handling of it.

If previously, mainly foreign real estate was transferred to trust management, in recent years this service has been gaining popularity in the domestic housing market of Russia and the CIS countries.

It is much easier to transfer the property into competent hands than to deal with it yourself - looking for tenants, selecting reliable candidates, drawing up contracts, collecting monthly fees, listening to neighbors’ complaints, etc.

In the case of third-party management, all these concerns are entrusted to a professional company that knows better how to ensure that all participants in the process (including neighbors) are satisfied and happy.

A short list of professional tasks of a management company:

• creating favorable conditions for the client;
• promoting the property on the real estate market in order to extract maximum profit;
• contacts with insurers and brokers;
• development and implementation of measures to optimize the costs of operating the facility;
• carrying out planned preventative and repair work;
• searching for tenants, negotiating with them, drawing up lease agreements, monitoring compliance with contracts;
• financial settlements;
• interaction with government authorities (if necessary).

The profession of a property manager has become increasingly in demand over the years. Firstly, because despite any crises, more and more residential and commercial properties are being built in the country. Secondly, more and more property owners want to delegate authority to professionals rather than handle things themselves.

Where do they study to become a property manager? In some specialized universities - in particular, at MGSU (Moscow State University of Civil Engineering), at MGUP (Moscow State University of Environmental Engineering), at the capital's Academy of Public Utilities and Construction, St. Petersburg State Polytechnic University and some other educational institutions.

In addition, in Moscow you can complete paid courses organized by certified specialists from the US Institute of Real Estate Management (IREM).

You will find additional information on the topic of proper management of real estate in the article “”.

2. What does property management include - an overview of the TOP 5 main management functions

The main tasks of a property management company and specific specialists are to provide clients with a stable profit and competently operate the facilities given at their disposal.

There are also more specific functions that we will look at in detail.

Function 1. Planning expenses and income for real estate

The first function is purely economic.

Manager:

• distributes financial flows;
• analyzes operating costs and organizes measures to reduce them;
• controls the stable receipt of rental payments;
• maintains rents at maximum market levels;
• maintains accounting and reporting documentation.

At any moment, the company must be ready to report to customers on all counts - professional management presupposes complete transparency of financial settlements.

Function 2. Advertising the property and attracting tenants

Here the trust management company partially takes over the functions. That is, he is looking for buyers, advertising the property in every possible way. A competent advertising campaign is a guarantee of a profitable deal.

Pros promote products on all fronts - through the Internet, media, print publications, outdoor advertising. The more favorable the terms of the contract are for the client, the greater the manager’s fee.

Function 3. Maintenance and operation of real estate

In order for an object to remain functional and presentable for as long as possible, it must be properly maintained.

The manager is obliged:

• monitor the correct operation of real estate;
• carry out preventive and repair work in a timely manner;
• provide security for the facility if required by the owner;
• organize cleaning - professional cleaning of living space;
• maintain and develop the facility in accordance with its purpose and client requirements.

All plumbing and engineering systems must work properly and uninterruptedly. If residents complain about cockroaches or rodents, the manager calls special services to destroy them.

If the company manages a private house (cottage, mansion), the company keeps the surrounding area perfectly clean, clears it of snow, garbage, waste, and landscaping the area.

Function 4. Coordination of redevelopments and reconstructions

If the management organization, based on considerations of increasing profitability, believes that the property needs redevelopment or reconstruction, it can offer this option to the owner.

All work is carried out at the expense of the owner, but the process itself is controlled by representatives of the management company. They hire contractors and monitor the progress of renovation activities.

Function 5. Preparation of contracts and resolution of controversial issues

The entire legal side of the process is controlled by the management company. Specialists prepare the text of the agreement with the tenant and ensure that the package of documents is complete. In case of controversial situations, they represent the client’s interests in court.

In the table, the main control functions and their features are presented in visual form:

3. How to manage someone else’s property and get good money - step-by-step instructions for beginners

This section is for those who want to engage in property management at a professional level. Of course, you can understand all the nuances of the management process only after training in this specialty. But it is useful to know the main steps of the process in advance.

Some people believe that property managers are the same as realtors. This is a wrong point of view. The manager is not only involved in advertising and searching for tenants, he is a universal specialist - an economist, lawyer, marketer, architect, even an ecologist and builder rolled into one.

And now - step-by-step instructions for novice managers

Step 1. We conclude a property management agreement

First you need to find an owner who will agree to transfer his property to you for management. Then an agreement is concluded with him, which clearly and without ambiguous wording stipulates the terms of cooperation - the amount of remuneration, the nature of reporting, the duration of the agreement, the responsibility of the parties in case of violation of obligations.

At this stage, it is useful to clarify the legal intricacies of the process in advance. This can be done quickly and inexpensively in the company Pravoved, which works online around the clock.

You just need to ask your question as correctly and competently as possible and get an answer from a qualified specialist in the field of housing law. Hundreds of professional lawyers and attorneys are constantly available on the site. More than 90% of consultations are provided free of charge.

You can get competent legal support right now - just go to the site and spend a few minutes studying the functionality. You can also use the internal online chat.

Step 2. Finding tenants

So, you became a manager. Your next task is to find tenants. At this stage, you need to organize an effective advertising campaign for the property in order to rent it out at the maximum price. Your commission will depend on the amount of rent.

A contract must be concluded with tenants. It is clear that a professional will not hire the first people he meets as users, but will choose decent, solvent, and tidy tenants.

If you mistakenly place scandalous, problematic, cash-strapped clients in someone else’s apartment, you or your company will have to be responsible for their eviction and compensation for losses.

Example

The manager placed a non-working tenant in the apartment, a designer by profession, who assured that he would start freelancing in the near future.

However, a month later it turned out that the tenant’s main activity was meetings with friends and multi-day feasts with noise, music, drinks and cigarettes. The tenant was unable to pay for the next month, so we had to evict him and spend several days putting the living space in order.

Over time, you will learn to determine the degree of loyalty of a future tenant at first sight.

Step 3. We control the timely receipt of rent payments

The specialist constantly monitors that the rental conditions are strictly observed. Makes sure that the number of residents corresponds to the agreement, so that exactly the people who entered into the agreement live in the apartment.

And the main thing is that tenants pay rent on time. This determines whether the homeowner will be satisfied with your work. It is worth warning tenants in advance that payment cannot be delayed for a single day, otherwise the question of eviction will be raised. At this point, the manager must defend an extremely tough position.

Step 4. We organize the repayment of utility debts

Utility payments are also controlled by the manager. He can delegate this function to tenants, but the owner will ask him, and not the tenants, if something happens.

Keep all receipts and checks, check meter readings, and make monthly reports.

Step 5. We evict tenants

The lease agreement has expired. Residents have the right to extend the agreement or move out of the apartment. In the first case, a new agreement is drawn up, in the second, good riddance, but first you need to settle all financial matters. Full payment, zero balance, no debts and “I’ll transfer it to your card in a week.”

Step 6. We order cleaning services

After eviction, the apartment must be put in complete order. There is no need to do the cleaning yourself; there are specialists for this. They will make cleaning faster, better and more professional. Expenses are the responsibility of the owner - just remember to keep your receipts.

Step 7 We organize minor routine repairs

If the plumbing or electrical wiring is out of order, if the wallpaper is peeling off or the refrigerator is not working well, the manager is obliged to fix the problem. Again, the owner pays for the repairs, but you need to keep documentary evidence of the malfunctions and their elimination.

4. Professional assistance in property management – ​​review of the TOP-3 companies providing services

This section is for property owners who want to transfer it to management, but find it difficult to choose a reliable partner. We present the opinion of experts - a review of the three best professional management companies.

The company guarantees high-quality service and a reduction in operating costs by 30-50%. Property management is the main profile of the company. Service Technologies specialists have been engaged in the maintenance and operation of buildings since 1998.

All employees have completed training at the International Institute of Real Estate Management and have experience in the field of architecture, real estate services, construction and reconstruction. Employees' liability is mandatory insured by leading insurance companies of the Russian Federation. In addition to management, the company provides consulting, cleaning, and services for homeowners associations.

The organization not only develops and implements commercial management programs, but also monitors the competent technical operation of real estate. The company provides modern infrastructure equipment for facilities, using the most current technologies.

Management standards developed over years of practice provide owners with stable profits, transparent reporting and guarantee complete security of assets. The company operates in 40 regions of the Russian Federation and currently manages 240 facilities. Along the way, the company is engaged in business management and investments, professional assessment, and legal support for commerce.

The company has been operating on the Russian market since 2003. Property management is the main area of ​​activity of Arteko. The company deals with residential and commercial properties, providing: economical operation, cleanliness, landscaping, landscaping, minor and major repairs of facilities.

The organization has its own emergency service and electrical measuring laboratory. There is a cleaning department, concierge service, industrial mountaineering and consulting department.

5. How to avoid cooperation with scammers - 4 useful tips for property management

There is a risk of encountering scammers in any commercial enterprise. Property management is no exception.

To avoid becoming victims of scammers, follow useful expert advice.

Tip 1. Never hand over the keys without receiving the money.

Never forget the principle voiced by the classics: “Money in the morning, chairs in the evening.” Keys can be handed over to residents only after signing the contract and paying the rent in full.

If clients can't or won't cooperate on your terms, say goodbye to them and look for others.

Tip 2. Always enter into a contract with the tenant

“I don’t work without a contract!” Every manager should know and remember this phrase. All points and nuances of the lease must be “included in the protocol” - documented and taken into account by both parties. No verbal agreements, promises or assurances.

Tip 3. Be sure to request documents with the tenant’s personal data

Documents must be checked. The tenant's passport details must be included in the contract.

This will make it easier to find the tenant if he turns out to be a fraudster - for example, he rents out your property to others for a large sum, and then disappears in an unknown direction.